Frequently Asked Questions

Metro cities are typically delivered in 2–4 business days and the rest of India in 4–7 business days. Exact estimates are shown at checkout once it goes live.

Orders above ₹499 ship FREE. Below that, a flat delivery fee of ₹40 applies.

Yes — once checkout and accounts launch, every order gets a tracking link by SMS and email.

Absolutely. We are a WHO-GMP certified unit and every third-party product is sourced directly from authorized manufacturers and distributors, with batch numbers and expiry clearly intact.

Products marked with an "Rx" badge require a valid prescription from a registered medical practitioner. You will be able to upload it during checkout, and our pharmacist will verify it before dispatch.

Unless the label says otherwise, store in a cool, dry place away from direct sunlight and out of reach of children. Never use medicines past their expiry date.

UPI, all major credit/debit cards (Visa, Mastercard, RuPay) and net banking will be supported when online checkout launches.

Payments will be processed through a PCI-DSS compliant payment gateway. We never store your card details on our servers.

Unopened products in original packaging can be returned within 7 days of delivery. See our Returns & Refunds policy for the full details and exclusions.

Refunds are initiated within 48 hours of the returned item passing our quality check and reflect in your account within 5–7 business days.