Cancellation & Refund Policy
Last updated: 9 August 2026
Cancelling an order
You can cancel an order any time before it is dispatched by contacting our support team (phone or email on the Contact page) with your order ID (KED-XXXXX). Once an order is dispatched it can no longer be cancelled, but eligible products can be returned after delivery — see our Returns & Refunds policy.
Prepaid orders cancelled before dispatch are refunded in full, including any shipping fee.
When we may cancel
We may cancel an order if a product goes out of stock, a pricing or listing error is discovered, a valid prescription is not provided for Rx-marked medicines, or our courier cannot service the delivery pincode. Any amount already paid for a cancelled order is refunded in full, and we always inform you of the reason.
Refund timelines
- Online payments (UPI, cards, net banking, wallets): refunded to the original payment method within 5–7 business days of the cancellation or approved return.
- Cash on Delivery orders: refunded via UPI or bank transfer within 7 business days of the approved return — our team contacts you for the details.
- Failed or duplicate online payments: refunded automatically by the payment gateway to the source account within 5–7 business days — no action is needed from you.
How to request a cancellation or refund
Use the phone number or email on our Contact page and quote your order ID. Requests are acknowledged within 24 hours on business days, and you are kept informed until the refund reflects in your account.
Returns after delivery
Products that arrive damaged, wrong or short-dated are covered by our Returns & Refunds policy — see that page for eligibility and the doorstep pickup process.